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Customer Service

Shipping Policy

Excited about your new Soft Landing™ purchase? So are we! Which is why we will make every effort to ship your order as quickly as possible.

Orders for any Bestie Beanbag received before 10:30 AM CT will be shipped within 3 business days. Orders for Bestie Beanbags received after 10:30 AM CT will be shipped within 4 business days. If you choose the Free Shipping option, then we will ship your order by FedEx Ground service, which typically delivers 2-5 days after shipment. Once your order is shipped, we will notify you of the tracking number. If you choose 2 Day Air service, your order is guaranteed to arrive 2 days after it ships.

For all Soft Landing™ products other than our Bestie Beanbags, your order will ship same day if we receive your order prior to 10:30 CT. If your order is received after 10:30 CT, then your order will ship the following business day. If you choose the Free Shipping option, then we will ship your order by FedEx Ground service, which typically delivers in 2-5 days depending on your location.

With the Free Shipping option, there is no guaranteed delivery time. At this time we are unable to offer shipping to Alaska or Hawaii.

Returns

Returns will be accepted within 30 days of original purchase.

Our goal is to bring joy to kids (and their grown-ups too)! If for any reason you are not pleased with your purchase, our Soft Landing™ Joy-Filled Team would be happy to lend a helping hand. In order to initiate a return, please reach out to one of our Joy-Filled Ambassadors at: hello@softlandingkids.com. Please be sure to include your order number, what you are returning and why you are wishing to return it. Once we have all of the above information we can begin working our glee-spreading magic and will reply to your request as soon as possible.

Refunds

Refunds can only be credited back to the same credit card that was used for purchase. Once we initiate the refund it may take 2-3 business days for the refund to be credited to your card account.

GET IN TOUCH

Soft Landing HQ
Call: 1-952-351-0990 x121
(8 am–5 pm CST M–F)
Email: hello@softlandingkids.com

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© 2020 Animal Adventure, LLC. All rights reserved.
Hopkins, Minnesota

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